Terms and Conditions

Cancellation Policy

Once your order has been submitted we are immediately beginning the process of production of your personalized stencil. If you would like to cancel your reservation, you must give a minimum of 48 hour notice.

Please note a restocking fee of 30% of the total amount of the workshop will be deducted from your refund. Same day cancellations or no-shows will not be eligible for a refund. Cancellations will be processed on the day we receive your cancellation request. It may take up to 2 weeks for the refund to return to the account you used to purchase your items.

Hammer & Stain reserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page. If you have any inquiries regarding cancellations or any of our other policies please contact us.

Guest Policy

Unless otherwise specified in the workshop description, unregistered
guests are not permitted to attend any workshop, whether it is a public
workshop or private party. Bringing an unregistered guest will result in the guest being asked to leave as this interferes with the attention and experience of our registered makers. Makers can inquire about purchasing a guest seat but the request will be subject to
approval.
By completing registration you are agreeing to these terms.

Confirmation of Design Selection and Information Submitted:

I confirm that all design choices and/or personalized information entered is correct. I understand that I must select my design choice from the drop-down menu if applicable and understand that selecting the image does not change or select my product selection. I understand that absolutely no changes can be made once the reservation is placed and that any changes requested after a reservation is placed will result in a 30% restocking fee.

Notification of Possible Wood Imperfections:

This is a natural wood workshop, so your sign will have random cracks, chips, knots and other natural blemishes that give it character! Some peeling may occur. We will do our very best to minimize disturbances to the words and make everything look intentional, but due to the nature of the workshop we can make no guarantees. Please keep in mind, no sign is absolutely perfect, as it is hand crafted, but it will certainly be wall worthy!

Custom Design Terms:

Not all of our designs are customized or personalized. If a design has a name or date built into the design, the name and/or date can be personalized at no additional cost. Other changes to our standard designs or special requests are considered custom and must be submitted a minimum of 7 days PRIOR to the event to info@hammerandstainyvnc.com and pre-approved prior to placing your order. If approved, a minimum $15 Custom Design Fee will apply by selecting the custom design fee add-on to the order. More detailed customizations may require an additional custom design fee. Paint and stain colors are chosen at the studio.

By completing registration you are acknowledging the above information and agreeing to these terms.